Effective Date: 01-01-2025
At Gentle Grove, our offerings are digital in nature or provided as scheduled healing sessions. Because of this, our refund and returns policy differs from that of physical goods. Please read carefully before purchasing.
Digital Products (Journals, Soul Guides, Audio)
- Due to the immediate access and downloadable nature of digital items, all sales are final.
- Once you have received the download link or access, refunds and returns are not available.
- If you experience technical issues accessing your product, please contact hellogentlegrove@gmail.com, and we will make sure you receive your purchase.
Healing Sessions (Distance Reiki, Chakra Alignment, Aura Cleanse, Inner Child Healing)
- Healing sessions may be rescheduled or canceled up to 24 hours in advance for a full refund.
- Cancellations made within 24 hours of the appointment, or no-shows, are not eligible for refunds.
- If you need to reschedule, email us at hellogentlegrove@gmail.com and we’ll find another time that works.
Courses and Programs (if applicable)
- For courses or guided programs that unlock content over time, refunds are available within 7 days of purchase, provided you have not accessed more than 20% of the content.
- After that window, all sales are final.
Our Commitment
We stand behind the quality and integrity of our offerings. If something does not feel aligned, or if you encounter issues, please reach out to us. Our intention is always to create a supportive, safe, and healing experience.
For questions or requests related to refunds and returns, contact:
hellogentlegrove@gmail.com